Buying Online Guide
We have produced this guide to help you with an online purchase
using our fully secure new ordering system. We are acutely
aware of the importance of buying jewellery, but we hope with
the aid of this guide to remove any worries you may have.
First and foremost, this website is here to enable people
who are unable to visit our shop, to view the Sheila Fleet
range, very much like a catalogue. If you wish to order, then
like a catalogue, you can proceed with selecting the item
you require and filling out the order form and paying for
it, albeit electronically. From our point of view it is very
important to realise that the order comes to people rather
than a computer. We open the order just as we would open the
mail, and from then on someone will deal with everything and
let you know of progress.
All Rings come in a Presentation Box.
Site Operation
The website features the Sheila Fleet Jewellery Collection
split into various ranges, you can view which range suits
you. The benefit of a Website is that new designs can be added
as they are made, these may not be allocated to one of the
ranges so you should also checkout the site periodically.
The site works in a simple tier system, in that you pick the
range you like, then the design and this will bring you to
the product information page, where you can see a close-up
view of the item.
Stock
We hold quite a number of items, we make careful note of
the 'Required For' date you will have filled out on the order
form, and of course will do everything to get your order to
you for then. If there is just not sufficient time, we will
notify you immediately. If your order is not in stock, then
we will email you with the approximate delivery date, all
the time keeping you updated on progress.
Sizing
We have, we hope, solved the problem of sizing, because
there are different worldwide sizing systems, by allowing
you to select your size using your own National Sizing System.
It is very important that we supply you with the correct size,
therefore we advise quite strongly, that you have your finger
measured by your local jeweller. Most jewellers will be happy
to do this for you, please take a note of the width of the
ring, as this will affect the size required (normally the
wider the ring, the larger the size required). Please DO NOT
send diameter measurements or string, as these are very inaccurate.
Returns & Cancellation
Normally the Which WebTrader code of practice allows for
cancellation of order within 7 days. Because of the precious
nature of most of our products and because of abuse of these
privileges, we do not offer this 7-day cancellation right,
please read carefully below (This does not affect your statutory
rights as a consumer.);
All products can be returned for a full refund only after
acceptance by the Proprietor Mr A. Cathro,.
Payment
Payment can be made by Visa, Access, MasterCard, American
Express and Switch. When we receive an order, if the item
is in stock, your credit card will be processed straight away.
On back orders your Credit Card will be pre-authorised, which
means we advise authorisation that the amount due is to come
from the card within the advised timescale. Your credit card
company retains the amount to allow for payment. The transaction
is completed on the day of despatch and only then is the card
charged.
Complaints
In the unlikely event you should have any reason to complain,
please write, phone or email Alan Cathro at The Iona Shop,
2 Queens Park Place, OBAN, Argyll, PA34 5RS - Tel. 01631 562071
- Email. enquiries@ionashop.com.
Order Enquiry, Customer Support and Service
To check the status of your order, or for any other enquiry
please contact either Alan Cathro or Sandra Blainey by phone
on 01631 562071 or email orders@ionashop.com.
Normally we will keep you informed of progress of your order.
Privacy Policy
Your details are only held for our own use, they are not
released to any third party, we respect your privacy. You
can contact Alan Cathro at enquiries@ionashop.com, regarding any
matters concerning your privacy. The Iona Shop only collects
the details, through the ordering process, which is necessary
to complete your order and is collected lawfully and in accordance
with the Data protection Act 1998. The Iona Shop does not
send out any marketing material or spam emails.
Small Print
We endeavour to maintain prices for rest of the year, however
we reserve the right to alter prices in respect of a change
in the VAT rate or a significant change in the price of precious
metals. The website prices do not include VAT, so if your
order is from within the EEC, VAT will be added to the price
at checkout.
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